DISTANCE SELLING REGULATIONS
Having placed an order via the internet, under the Distance Selling Regulations, you have a statutory right to cancel and receive a full refund within 7 days of delivery.
To cancel, you can call +44 7938 583 223, email firstname.lastname@example.org
If you have an Internet order query, please email email@example.com or telephone +44 7938 583 223
(For security and training purposes, telephone calls may be recorded or monitored).
14 DAY MONEY- BACK GUARANTEE REQUIREMENTS
We’re committed to selling high-quality products, but we know that, for one reason or another, there may be a time when you need to return something you’ve bought.
Firstly, check your item as soon as it is delivered and notify us immediately if there is any aspect of our goods and services to which you are not entirely satisfied.
Always keep the receipts and other documentation for future queries. Most items are covered by our 14-day money-back guarantee, so return them to us unworn, in their original condition and with the white tag still attached in their original box and packaging. You must include all documentation.
On delivery, we will assess items to ensure they have not been damaged, or altered in any way.
If there’s a fault with the item on delivery
Notify us immediately of any fault or problem with an item. If you post it back to us with your proof of purchase, we’ll give you a replacement or a refund.